FREQUENTLY ASKED QUESTIONS
Are your products really handmade?
Yes — every single piece. No machines, no mass production. Each item is crocheted by hand, one stitch at a time. That is the E.M. Loops promise.
How long will my order take?
Processing takes 5–10 business days before shipping, since your piece is made after you order it. Add your local shipping time on top of that. You can find full timeframes in our Shipping Policy.
Can I request a custom color?
Absolutely. Most pieces are available in a wide range of colors. Leave your color preference in the order notes at checkout, or contact us before ordering and we will confirm availability.
How do I care for my crochet item?
Hand wash in cold water with mild detergent. Lay flat to dry — never tumble dry or wring. Store in a cool, dry place away from direct sunlight to preserve the color and shape.
Do you accept custom orders?
Yes. If you have a specific design, color combination, or size in mind that is not listed in the shop, reach out to us and we will do our best to bring it to life.
My item looks slightly different from the photos. Why?
Because each piece is handmade, there may be slight variations in texture or appearance from the product photos. These are not defects — they are proof that your item is one of a kind.
What if my item arrives damaged?
Contact us within 7 days of delivery with your order number and photos. We will resolve it quickly. See our Return & Exchange Policy for full details.
Do you ship internationally?
Yes, we ship worldwide. See our Shipping Policy for delivery timeframes and customs information.
Can I cancel or change my order?
Changes or cancellations can be made within 24 hours of placing your order. After that, production may have already begun and we cannot guarantee changes. Contact us as soon as possible.
How do I get in touch?
Email us at contact@emloopps.com or use the contact form on our Contact page. We respond within 2 business days.